2020: The COVID-19 pandemic spreads rapidly across the world. Most of our employees are set up to work from home in a matter of days once the state goes into lockdown in mid-March. Only workers who must perform their duties in the office remain at our locations. Despite worries about this radical new way of working in such a short period of time, we exceed our year-end organizational goals.

2020: In the middle of the deep recession that came with the pandemic, we announce distribution of an approximate $75 million dividend to qualified policyholders with policies that took effect between January 1 and August 26, 2020. This dividend equaled approximately 10% of the estimated annual premium reported during that period.

2020: We set up two funds to aid our policyholders and their workers during the pandemic: One, the Essential Worker Support Fund, was a $25-million relief fund designed to support our policyholders’ essential workers, as defined by Governor Newsom’s Executive Order, who contracted COVID-19 or were ordered to self-isolate due to a potential exposure. The fund provided assistance with wage replacement up to six weeks and helped any worker without health coverage with uncovered medical costs. For workers who had health coverage, the fund assisted with copayments and deductibles, as well as up to six weeks of wage replacement.

The second fund, the Essential Business Support Fund, was a $25-million fund designed to aid our policyholders who were essential businesses as defined by Governor Newsom’s Executive Order. The fund provided grants to qualified policyholders to help defray the costs of safety-related expenses, planned or already incurred, related to protecting their workforces from COVID-19. Individual grants totaled up to $10,000 or two times the policyholder’s premium, whichever was less.

2021: We announce a plan to build solar panels, energy storage systems and electric vehicle charging stations across seven different office locations in California. In our announcement, we detail our plan to install 11 MW of solar panels across six of our facilities spanning from Riverside to Redding that will generate approximately 18,000,000 kWh of clean energy annually. It will offset approximately 14,000 tons of greenhouse gas emissions — equivalent to taking about 2,700 cars off the road or planting about 204,000 trees each year.

2021: We announce the results of our opioid reduction program. After eight years, our efforts to help our injured workers avoid the ravages of drug addiction reduced the number of opioid prescriptions by 82% since 2014.